TPE Gel Insoles with Arch Support for Foot Pain - VM949AAF

1. Shipping Information

1.1 Delivery Destinations: We currently deliver to the UK and EU countries. Unfortunately, we do not offer shipping to non-EU countries or international territories outside the EU at this time.

1.2 Delivery Times:

• UK Delivery: Standard delivery within 3-5 working days.

• EU Delivery: Standard delivery within 5-7 working days.

• Express delivery options are available at checkout for both UK and EU countries (subject to location).

1.3 Shipping Costs:

• Shipping fees are calculated at checkout based on your delivery location and the shipping option selected.

• Free standard shipping is available on orders in the UK. For EU delivery costs vary depending on the size and weight of the package.

• For express shipping, additional fees apply depending on the destination and size of the order.

• For customers in the Scottish Highlands, Islands, and Northern Ireland, delivery may take longer than usual or incur additional shipping costs due to remote location or parcel size.
  If your order qualifies for extra shipping charges, we will contact you before dispatching your items. Thank you for your understanding.
  

1.4 Tracking: All orders include tracking. You will receive a tracking link via email once your order has been dispatched.

1.5 Delays and Non-Delivery: While we aim to meet our estimated delivery times, occasionally external factors such as customs delays or courier disruptions may affect the timeframe. In the event of a delay, we will notify you via email and keep you updated on the status of your delivery.

If your order has not arrived within the specified timeframe, please contact our customer service team at nash@leonglobal.co.uk.

2. Returns and Refunds Policy

We aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you are entitled to return the goods under the following conditions:

2.1 Your Right to Cancel: Under the UK’s Consumer Contracts Regulations (2013) and the EU Distance Selling Regulations, you have the right to cancel your order within 14 days of receiving the goods for a full refund, including standard delivery costs.

To exercise your right to cancel, you must notify us of your decision to return the goods within 14 days by contacting us at nash@leonglobal.co.uk. You must then return the goods within 14 days of notifying us of the cancellation.

2.2 Return Conditions:

• Goods must be returned in their original condition, unused, and with all original packaging.

• Certain items are excluded from the right to cancel, including:

• Perishable goods (e.g., food and flowers).

• Custom-made or personalised items.

• Sealed goods that have been opened (e.g., hygiene products).

2.3 Return Costs:

• You are responsible for the cost of returning the goods unless the goods are faulty, damaged, or incorrectly described.

• We recommend using a trackable shipping service for returns as we cannot be responsible for items lost in transit.

2.4 Faulty or Incorrect Goods: If the goods you receive are faulty, damaged, or incorrect, please contact us within 30 days of receipt to arrange a return or replacement. We will cover all costs of returning such goods and provide a full refund or replacement at no additional charge.

2.5 Refunds: Refunds will be processed within 14 days of receiving the returned goods, or within 14 days of receiving proof that you have returned the goods (whichever is earlier). Refunds will be made to the original payment method used during purchase.

Please note:

• We will refund the standard delivery charge if your entire order is returned.

• Any additional delivery costs for express shipping will not be refunded unless the goods were faulty or incorrect.

2.6 Exclusions to Refunds: We do not offer refunds for:

• Items returned outside the cancellation period (14 days after delivery).

• Goods that are not returned in their original condition (unless faulty or damaged upon delivery).

3. General Information

3.1 Consumer Rights: Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or the EU Consumer Rights Directive.

3.2 Contact Us: If you have any queries about shipping, returns, or any other aspect of your order, please don’t hesitate to contact us at nash@leonglobal.co.uk or through our online contact form.

Shipping Information for Bulk or Business Orders

If you are purchasing in bulk or making a large business order (typically exceeding 10kg or purchasing in large quantities), please note that the shipping costs may differ from the rates listed above. For such orders:

• Custom Quotes: Please contact us at nash@leonglobal.co.uk or use our Bulk Order Inquiry Form to get an accurate shipping quote based on the size, weight, and destination of your order.

• Palletized Shipping: For large or wholesale orders, we can arrange palletized or freight shipping. Costs will depend on the destination, weight, and courier availability.

Additional Shipping Information

• Free Shipping: Free standard shipping is available on orders over £50 (Mainland UK) and €75 (EU) up to a total weight of 2kg. For orders exceeding 2kg, standard shipping fees will apply based on the weight tiers.

• Tracking: All orders come with a tracking number which will be provided via email once your order has been dispatched.

• Out-of-Area Postcodes (UK): Shipping costs for Northern Ireland, Scottish Highlands, Islands, and out-of-area UK postcodes are available on application. Please contact us for specific rates.

• Delivery Times: These times are estimates and may be affected by holidays, customs, or courier delays.

Weight Limits and Special Shipping Options

• For orders exceeding 10kg or unusually large packages, additional surcharges may apply.

• Express shipping may not be available for very large or heavy orders in certain regions. We will contact you if there are any issues with express shipping for your order.

We aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you are entitled to return the goods under the following conditions:

1.1 Your Right to Cancel: Under the UK’s Consumer Contracts Regulations (2013) and the EU Distance Selling Regulations, you have the right to cancel your order within 14 days of receiving the goods for a full refund, including standard delivery costs.

To exercise your right to cancel, you must notify us of your decision to return the goods within 14 days by contacting us at nash@leonglobal.co.uk. You must then return the goods within 14 days of notifying us of the cancellation.

1.2 Return Conditions:

• Goods must be returned in their original condition, unused, and with all original packaging.

• Certain items are excluded from the right to cancel, including:

• Perishable goods (e.g., food and flowers).

• Custom-made or personalised items.

• Sealed goods that have been opened (e.g., hygiene products).

1.3 Return Costs:

• You are responsible for the cost of returning the goods unless the goods are faulty, damaged, or incorrectly described.

• We recommend using a trackable shipping service for returns as we cannot be responsible for items lost in transit.

1.4 Faulty or Incorrect Goods: If the goods you receive are faulty, damaged, or incorrect, please contact us within 30 days of receipt to arrange a return or replacement. We will cover all costs of returning such goods and provide a full refund or replacement at no additional charge.

1.5 Refunds: Refunds will be processed within 14 days of receiving the returned goods, or within 14 days of receiving proof that you have returned the goods (whichever is earlier). Refunds will be made to the original payment method used during purchase.

Please note:

• We will refund the standard delivery charge if your entire order is returned.

• Any additional delivery costs for express shipping will not be refunded unless the goods were faulty or incorrect.

1.6 Exclusions to Refunds: We do not offer refunds for:

• Items returned outside the cancellation period (14 days after delivery).

• Goods that are not returned in their original condition (unless faulty or damaged upon delivery).