To place an order, simply browse our product catalog, select the item(s) you wish to purchase, and click "Add to Cart." When you're ready to complete your purchase, proceed to checkout and follow the prompts to provide your shipping details and payment information.

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options such as Apple Pay and Google Pay. Our payments are processed securely.

If you need to modify or cancel your order, please contact us immediately at [customer service email or phone number]. Once an order is processed or dispatched, changes may not be possible.

We currently ship to the UK and EU countries. Please refer to our Shipping Information page for a detailed list of countries, shipping costs, and estimated delivery times.

Shipping costs depend on your location and the weight of your order. We offer free shipping on orders over £50 in the UK and €75 in the EU (up to 2kg). For more detailed shipping rates, visit our Shipping Rates section.

Delivery times vary based on your location and shipping option. For UK orders, standard shipping typically takes 3-5 working days, and for EU countries, it takes 4-7 working days. Express shipping is available for faster delivery.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the courier’s website.

Yes, we do. However, shipping costs for Northern Ireland, the Highlands, and out-of-area postcodes are on application. Please contact us for a quote.

We offer a 14-day return policy in line with UK and EU consumer laws. If you’re not satisfied with your purchase, you can return the item within 14 days of receipt for a refund. The product must be unused, in its original packaging, and in resellable condition.

To initiate a return, please contact our customer service team at [email address] to request a return authorization. We’ll provide instructions for sending the item back to us. You are responsible for the return shipping costs unless the item is faulty or incorrectly delivered.

We’re sorry if you received a damaged or faulty item. Please contact us within 30 days of receiving the item with details and photos of the damage, and we’ll arrange a replacement or refund.

Once we receive the returned item, we will process your refund within 14 days. The refund will be issued to your original payment method.

No, you don’t need to create an account to shop with us. You can complete your purchase as a guest. However, creating an account allows you to track your orders and view your order history.

No, you don’t need to create an account to shop with us. You can complete your purchase as a guest. However, creating an account allows you to track your orders and view your order history.

You can reach our customer support team by emailing us at [customer service email] or calling [customer service phone number]. We aim to respond to all inquiries within 24 hours during business days.

Yes, we offer discounts for bulk or wholesale orders. Please contact us at [email address] or fill out our Bulk Order Inquiry Form for more information.

For bulk orders or orders over 10kg, please contact us for a custom shipping quote based on the weight, size, and destination of your order.

We don’t offer gift wrapping because let’s face it—if you’re buying DIY tools and electrical accessories, the only wrapping you need is a good old-fashioned tape measure and maybe a roll of duct tape.